Music Boxes Classic Music Boxes to Treasure

Shipping - Payment - Returns - Refunds and Guarantee -

Privacy Policy - Drop Shipment - Store Credits - Custom Music Boxes

Guidelines and Policies .. Return to Music Boxes Catalog

Head Office / Warehouse;
Gifts Online Inc. 145 Richland Road Greeneville Tn 37745
Tel: 423-639-5850

Shop Located at;
Gifts Online - Music Boxes and Musical Gifts
The Old Town Hall
144 E Main Street Joneborough Tn 37659
Open Monday to Saturday 10:00am to 5:00pm Sunday 1.00pm to 5:00pm
Tel: 423-753-2095

Please follow these guidelines and policies to avoid any future misunderstanding:

By placing an order, you agree to our terms and policies as outlined below.

We Appreciate Your Business!

Orders
Most orders are shipped the same day if received before 2:00 p.m. Monday to Friday, (in stock items only).

Shipping
Please note that UPS does not count Saturday or Sunday as delivery days for "Shipping".
UPS Saturday delivery is only available for "Next Day Air" shipped on Friday, for an additional $18 charge to UPS.
Please Call 423-639-5850 before 2:00pm to request the Saturday Delivery Option
UPS Next Day Air: Ordered on a Friday will arrive Monday unless Saturday Delivery Option (Above) is requested.
3rd Day UPS Service: Arrives in 3 days not counting the shipping day, Friday shipping will arrive on the following Wednesday, UPS does not count the weekend (Saturday/ Sunday) as transit days.
Shipping and handling charges are per item shipped (even if in the same box).
Ground from $8.95 per item shipped. (Domestic Only).
Four or more items on the same order will be charged only for the first three items. (Domestic only).
Express Shipping is available and includes a handling charge for 3rd Day and Next Day Air Services

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Payment
We accept the following credit cards : American Express : Visa : Mastercard : Discover
Money Orders, Cashiers Checks and Personal Checks made payable to :
Gifts Online Inc. 145 Richland Road Greeneville TN 37745
(Please allow Personal checks to clear before shipping - approx 10 days)

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Special Items, Sale Items and Clearance items are non-refundable and non-returnable. Items damaged in shipping will be replaced..

Custom Music Boxes
We accept no returns , refunds or exchanges on any Custom Music Box.
Any custom box damged in shipping will be replaced at no cost to you.
This item must be drilled and glued and the item can be easily damaged trying to remove a musical movement.
For this reason we will not accept any returns on custom music boxes!
We appreciate your understanding in this matter.

Return Shipping
Customers are responsible for all return shipping charges.
Returns : All returns must be shipped Registered 0r insured mail, ( signature required ).
Merchandise returns must be received in our warehouse within 14 days of receipt.
You must contact us at - 423-639-5850 within 72 hours of receipt of your item to report
a damaged item and receive a "Return Approval" .
All returns are subject to a 15% restocking fee (Minimum $10.00 Charge)

Returning Damaged Merchandise
All items are checked before shipping to insure quality control. If you receive a damaged item, please call 423-639-5850
within 72 hours of receipt of item to verify damage and receive a return approval a replacement will be shipped ASAP
Damaged goods will not be replaced if not reported within the 72 hour period. You must open and check your order upon receiving.

Any merchandise returned without approval will not be accepted by our warehouse Please get approval for returns

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Drop-Shipment
Certain items are drop shipped directly from the manufacturer (Reuge , Schoenhut, etc ) therefore a
$10.00 "Drop Ship Charge" will be added to your shipping cost in order to expedite your order quickly.
Drop shipped item are a Special Order.
All "Drop Shipped" items are special orders "All sales final " non-refundable and non returnable.
(Damaged items : A replacement will be sent directly from the manufacturer).
We accept no returns , refunds or exchanges on drop shipped orders.

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Refunds and Guarantee
If for any reason you are not completely satisfied with your purchase, you may return it for an Exchange, Store Credit or Refund within 14 days of receipt. This does not apply to Special Orders or Custom Music Boxes.. We appreciate your understanding.

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Store Credits
You may use your credit to purchase merchandise of equal value or towards merchandise of greater value.

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Privacy Policy
We value your privacy and guarantee that all information will be kept safe and confidential.

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We appreciate your business and will continue to bring you first class service and merchandise.

Gifts Online Inc                                Shop Located at : The Old Town Hall
145 Richland Road                                                      144 E Main Street
Greeneville TN 37745                                                 Jonesborough TN 37659

www.giftsonline.net Open Monday to Saturday 10:00am to 5:00pm
Sunday 1:00am to 5:00pm

Tel: 423-639-5850 - To Place a Phone order Call Toll Free 888-647-GIFT

Serving the USA and the World for 18 years! Thank you for your business!

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